Articles
Strengthening AAHP Behind the Scenes: A Year of Transition and Partnership
As we wrap up 2025 and look forward to a bright new year, we would like to offer members a closer look at the important work that has taken place behind the scenes…
AAHP Reader Favorites of 2025
As 2025 winds down, we’re taking a moment to revisit the articles that resonated most with our community this year. These five top reads captured attention, highlighted key conversations, and reflected the…
Customer Service Requirements in the Age of E-Commerce
By Mark Land, M.S., RAC-US, AAHP We all might harbor in mind quaint notions of what customer service is. This is usually based on our personal expectations when purchasing products…
Servicing Retail Customer Accounts with Promotional Content
By Alissa Gould, Boiron USA Director of Corporate Communications and Public Affairs Typically, we think of customer service as caring for our end users – the consumers of our medicines. But don’t…
Handling Consumer Complaints
By Eric L. Foxman, Pharm. (Ret.), AAHP Secretary This article originally appeared in the August 2012 hardcopy-only edition of the AAHP Network News. The importance of managing consumer complaints is underscored by the importance FDA gives…
Investigating Consumer Complaints
By Mary Beth Watkins This article originally appeared in the September 2012 hardcopy-only edition of the AAHP Network News. Question: What should be included in the investigation and report of a consumer…
FDA Issues Warning Letters Alleging Unapproved New Drug Status and CGMP Non-Compliance
By Alvin J. Lorman, AAHP Counsel The Food and Drug Administration (FDA) has issued two Warning Letters that should be of intertest to all manufacturers and distributors of homeopathic drugs. …
Quality by Design
By Mark Land, M.S., RAC-US, AAHP Quality by Design (QbD) is a systematic approach to product and process development that begins with predefined objectives and emphasizes product and process understanding…
Supplier Audits
The Federal Trade Commission recently published rules regarding consumer endorsements and testimonials which take effect in less than two months. The rules are wide ranging and cover: relationships , compensation, prohibitions, misrepresentation or far more. Violators will be fined under the new rules. The AAHP has prepared a brief overview of …
10 Q&A on Homeopathy
Complied here is a brief fact sheet that AAHP uses when introducing homeopathy to Congressional health staff on Capitol Hill. More robust information can be found on TheAAHP.org’s frequently asked…
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